Frequently Asked Questions | Hello Daily Fruits Malaysia
๐ Ordering
How can I place an order? Can I order via WhatsApp or phone?
All orders are best placed directly through our website to ensure accuracy and availability.
If you need assistance, our team is happy to help via WhatsApp or phone during business hours.
Do you accept same-day or urgent orders?
Same-day or urgent orders are subject to stock availability and delivery capacity.
Cut-off time is 3:00 PM on the same day. Please contact us with the items, preferred date, and time, and weโll check availability for you.
Are your fruit gifts ready stock?
No. All fruit boxes and fruit gifts are freshly packed after your order is placed to ensure freshness and quality.
๐ Delivery
When will my order be delivered?
You may select your preferred delivery date and time slot during checkout.
By default, a minimum of 2 days pre-order is required.
Example: For delivery on 11 May, please place your order by 9 May. We encourage earlier orders for better availability.
We also offer same-day delivery service (cut off time at 3pm) for a minimal additional cost
What delivery time slots are available?
Our standard delivery window is 11:00 AM โ 5:00 PM.
Specific delivery times cannot be guaranteed due to traffic and route planning.
Where do you deliver, and how much is the delivery fee?
We deliver to Kuala Lumpur and selected Klang Valley areas.
Delivery fees vary by location and will be automatically calculated at checkout.
Delivery fees cover one-time delivery to one address only.
If no shipping method appears at checkout, please contact us to confirm coverage.
Alternatively, you may choose self-pickup or arrange your own courier.
I need to update my delivery address. What should I do?
No problem. Please WhatsApp us your order number and the correct delivery address as soon as possible.
Weโll update your order details and ensure itโs sent to the right location, subject to delivery status and timing.
๐ Self-Pickup
Do you offer self-pickup?
Yes, self-pickup is available at selected times. Pickup details will be shared after order confirmation.
โ๏ธ Changes, Cancellations & Issues
Can I change my order details (delivery date, address, or message)?
Yes. Please inform us before 10:00 AM, at least 2 days before your delivery date.
Weโll do our best to accommodate changes, subject to operational constraints.
Can I cancel my order?
Yes, cancellations are accepted before 10:00 AM, at least 2 days before delivery.
-
Refunds will be issued as store credit vouchers only
-
Vouchers are valid for 1 year
-
No cancellations are accepted once the order is packed or out for delivery
I havenโt received my order. Can you check?
Weโre really sorry for the delay.
Please WhatsApp us your order number, and weโll immediately check the delivery status with our driver.
Weโll update you shortly and provide proof of delivery once the order has been completed.
What happens if the recipient is unavailable during delivery?
Please ensure the recipient (or a representative) is available at the delivery address and time provided.
-
Delivery is attempted once only
-
If delivery fails, the order will be returned to us
-
Redelivery (same day only) is subject to an additional fee
-
No refunds or replacements will be provided for:
-
Unsuccessful deliveries
-
Uncollected orders returned to us
-
๐ Product Quality
What if my fruits arrive damaged or not in good condition?
Weโre sorry to hear that. Please contact us within 24 hours of delivery with:
-
Your order number
-
Clear photos of the issue
Send them via WhatsApp or email, and our team will review and assist you as soon as possible. Please refer to the policy below for clarity.ย
Damaged, Defective or Missing Items Policy
As our products are fresh and perishable, customers are encouraged to inspect their order upon delivery. Any issues relating to missing items, damaged packaging, or fruits that are unfit for consumption must be reported within 24 hours of delivery, together with clear photo evidence where applicable.
Fruits may be considered damaged or unfit for consumption if they are severely bruised, crushed, leaking, mouldy, rotten, emitting a sour odour, excessively mushy, or if packaging is compromised resulting in contamination.
The following are not considered defects: minor cosmetic blemishes, natural variations in size, colour, shape or ripeness, personal taste preferences, or issues reported after the 24-hour window.
In the event of missing or incorrect items, please notify us within 24 hours. Once verified, we will arrange an appropriate resolution.
Where certain fruits are unavailable due to seasonality or market conditions, we reserve the right to substitute with fruits of similar type, quality, and value. Such substitutions do not constitute defects.
For verified cases, resolutions may include replacement or store credit, at our discretion. Delivery fees are non-refundable unless the issue affects the entire order. Corporate and bulk orders are assessed on a case-by-case basis.